Frequently Asked Questions

A Print-at-Home/e-Ticket is an electronic ticket that is emailed to you, usually within minutes of the purchase. By selecting Print-at-Home/e-Ticket as your delivery method, you will get your tickets right away, without waiting at the Box Office or for mail delivery. You can print from any computer, as long as you can access your email on it and it is hooked up to a functioning printer. Simply print out the PDF and bring the pages with you to the event. Alternatively, if you have a smart phone, your Print-at-Home/e-Ticket can be scanned from your phone.

A Print-at-Home ticket can be printed as many times as you need, however a barcode may only be scanned once for entry. Be sure to print ALL pages of the PDF file attachment as each seat is its own separate page (i.e. if you purchased three tickets you'll have three total pages to print out). If you have many tickets on an order or multiple orders, please make sure that each page has a different barcode. If you arrive with multiple copies of the same Print-at-Home ticket, you may be unable to gain entry to the event.

Make sure that you have fully opened the PDF attachment and that you are not viewing it in your inbox’s “preview mode.” Additionally, ensure that you have the most recent version of Adobe Reader installed on your computer or Apple or Android mobile device.

If you have not received an email confirmation and you have checked that it is not in your spam filter or junk mail folder, please contact Patron Services at 312-294-3000.

When you select Print-at-Home as your delivery method during purchase, you will get two emails. The first is your Order Confirmation email. This email only confirms your order and may not be used for entry into the event. Shortly after, you'll get another email containing your Print-at-Home ticket(s) as a PDF attachment. You must open the attachment and print out the ticket(s) for entry into the event.

You will receive one confirmation email plus one email with a PDF attachment containing all tickets purchased for that order. The PDF file will have multiple pages with one ticket per page. Please note that if you place an additional order for more tickets to the same event, you will receive another set of emails.

You will receive one confirmation email plus one email with a PDF attachment containing tickets for each event. The PDF file will have multiple pages with one ticket per page. Please note that if you place an additional order for more tickets to the same event, you will receive another set of emails.

If you have a smart phone, your Print-at-Home ticket can be scanned from your phone. Alternatively, many public locations such as libraries, office supply stores and hotels offer printing services and will allow you to print out your tickets, usually for a small charge. A friend or neighbor may also be able to print the tickets for you.

Still unable to print? Contact us and we'll have your tickets printed and mailed to you or held for will call at the Box Office.

Yes, your Print-at-Home ticket can be scanned from your phone.