GROUP SERVICES

Groups of 10 or more can take advantage of all of the services of the Group Services department. Ticket discounts are available for groups of 20 or more for most concerts.

We suggest arriving 30 minutes prior to concert time. Group members should have their tickets in hand.

Groups of 20 or more people receive generous discounts to many concerts at Symphony Center. The exact amount of the discount depends on the performance selected and ticket availability.

After your group has been assigned seats, we request a 15% nonrefundable deposit to hold those seats. The deposit, payable by check or major credit card, will be applied toward your total balance.

The remaining balance of your order is due 60 days prior to the concert date. The final payment may be made with a check or a major credit card.

We charge only $15 for the entire order.

Yes! Group orders can be adjusted until the time of final payment. After paying the deposit, however, you are contracted to purchase at least 80% of the original ticket quantity.

If you can select a date, we can take a request. Even if the concert season has yet to be announced, we’ll take a request based on the date you’d like to come. Advance ordering is the key to securing good seats!

Assigned seating depends on the time of year during which you call. Our concert season is usually announced in February. Although we can take a request for seats at any time, we cannot confirm seating until late summer. At that time, seating requests will be filled in the order in which they were received. Any order received after that time will be quoted exact seats right over the phone.

We will make every possible effort to seat all group members together. Unfortunately, this is not always possible. The further in advance you make reservations, the better we can accommodate your seating requests!

Most Symphony Center concerts are recommended for children at least 10 years of age; children 8 years of age and older may attend. CSO Family Matinee Series concerts are designed for children ages 5 and up and are open to children of all ages. Once Upon a Symphony® is a concert series for children ages 3–5. Please call Group Sales if you would like to find out more about these concerts.

After you complete your group’s final payment, we will mail your tickets to you.

Symphony Center is located on Chicago’s Cultural Mile at 220 South Michigan Avenue, across the street from the Art Institute. See cso.org/about/resources for maps and directions.

The closest legal motor coach parking location is at 420 South Franklin Street. Motor coach parking is also available at 1200 South Canal Street, 631 West Kinzie Street and at the Museum Campus.

Patrons are welcome to use their smartphones to take photos of their visit to Symphony Center and share them on their social media networks. However, we strictly enforce a no photo / no video policy during the performance itself. Before the music starts, we ask that you put your smartphone away for the duration of the program. Smartphones, cameras and other recording devices can create major distractions for the performers and audience members around you. All camera and video equipment should be checked with the house manager prior to entering the auditorium.

Should your group require any catering needs—pre- or postconcert lunch, dinner or receptions—please contact Katie Morris with Blue Plate Catering at kmorris@tesorichicgo.com or 312-294-1718. The experienced Blue Plate catering team will happily create menus tailored to your group’s tastes and needs.

Symphony Center is conveniently located in the heart of downtown Chicago. You’ll be close to world-famous shopping on the Magnificent Mile and beyond, delicious dining options, the city’s Museum Campus, the Art Institute of Chicago and many other attractions. See cso.org/plan-your-experience for more information.